Return & Refund Policy
Last Updated: June 3, 2026
At CrazeKit, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order if:
The item is damaged, defective, or incorrect.
The item is unused, unworn, and in its original condition.
The item is returned with original packaging and tags attached.
To begin a return, please contact our support team before sending any items back.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Items marked as Final Sale
Gift Cards
Personalized or Custom-Made Products
Products showing signs of wear, washing, or alteration
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
Your order number
Clear photos of the item
Photos of the packaging (if applicable)
After review, we will arrange a replacement or refund at no additional cost.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Exchanges
We only replace items if they are:
Defective
Damaged
Incorrectly shipped
For exchange requests, please contact our support team with your order details.
Return Shipping
If the Return Is Due to Our Error:
We will cover return shipping costs if:
You received the wrong item
The item arrived damaged
The item is defective
If the Return Is Due to Customer Preference:
Customers are responsible for return shipping costs if:
Incorrect size ordered
Change of mind
No longer wanted
Original shipping charges are non-refundable.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once an order has been processed or shipped, cancellation may not be possible.
To request a cancellation, contact us as soon as possible.
Returned-to-Sender Packages
If an order is returned due to:
Incorrect address provided
Failure to claim the package
Refusal of delivery
The customer may be responsible for re-shipping fees.
Contact Us
For return or refund assistance, please contact:
Tread Name: crazekit.shop
Name: Nikul Vinubhai Vaghasiya
Email: crazekit215@gmail.com
Address: 103, BHAGWATI PALACE, NEAR ABC CIRCLE, SARTHANA JAKATNAKA, Sarthana , Surat, Gujarat - 395006
Mobile : 7096032110